Terms and conditions for package tours

GENERAL TERMS

The general terms of Hands On History AS are based on ‘The Package Tour Act’ of June 15, 2018 No. 32 and ‘General Terms for Package Travel’ of 01.07.2018 (prepared by The Norwegian Travel Trade Association and the ombudsman for Norwegian consumers).

We reserve the right to alter the terms which may be affected by new EU-directives concerning package tours.

BOOKING AND PAYMENT

When the booking is made less than 30 days before the start of the tour, the order is binding at the time of booking.

The customer must always check that the received travel confirmation and invoice are in accordance with his/her booking. In the case of any mistakes, Hands On History AS must be contacted at the earliest possible date. See Cancellation.

CANCELLATION

The traveller can cancel the tour before its commencement according to the following rules:
For cancellations received up to 30 calendar days before the scheduled departure, a 20% cancellation fee will be charged.

For cancellations received 15 -29 calendar days before the scheduled departure date a 60% cancellation fee will be charged.

For cancellations received 7 -14 calendar days before the scheduled departure date a 80% cancellation fee will be charged.

For cancellations received within 7 calendar days before the scheduled departure date a 100% cancellation fee will be charged.

We recommend you to check with you insurance company if it is possible to purchase cancellation insurance (in case of illness before you leave for the tour) as well as a travel insurance.

CANCELLATION BECAUSE OF ILLNESS

We recommend that you purchase cancellation insurance in case of illness combining it with your accident insurance. Check with your insurance company whether you already have valid cancel insurance.

TRAVEL INSURANCE

Please note that individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid by the client. It is therefore strongly recommended that participants take out personal insurance, especially for the active tours.

We strongly recommend to all of our clients to purchase comprehensive travel insurance prior to departure to meet any contingencies.

CANCELLATION OF A TOUR

A tour can be stopped by Hands On History AS if:
– There are not enough participants (the minimum number of participants is stated under each tour). The cancellation of a tour is made by us at least a fortnight before its commencement.
– Conditions that Hands On History AS has no way of controlling (force majeure), e.g. natural disasters, labor conflicts etc.
-Conditions at the destination or along the route that makes the trip risky to accomplish.
When a tour is stopped, the traveler has the choice between a new tour or a full refund.

PRICES  – CHANGE IN PRICES

The prices include those services described under each tour. The basis of the prices is the price and tax level at the time of production. We reserve the right to change the prices in case of the introduction of new and/ or unexpected regulations; price changes will not occur later then 30 days before the start of the tour.

COMPLAINTS / PERIOD FOR SUBMITTING A COMPLAINT

Complaints in connection to accommodation, the food etc. must be made immediately to the travel guide or to our office. If not, the customer loses the right to assert his/ her case. Furthermore, the complaint must be made before 1 month after returning home, unless there are particular reasons that are understandable making it possible to extend the period of submitting the complaint.

RESERVATION CONCERNING CHANGES IN THE PROGRAM

We reserve the right to alter the printed program. All such changes will be made public by way of personal correspondence.

Hands On History AS is member of The Travel Guarantee Fund (Reisegarantifondet).